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Return & Exchange Policy

As a small company, we take great pride in our commitment to exceptional customer service. Please request your return or exchange within 60 days of receiving your Timberchic. 

Plank boxes should be returned in full and in their original condition. Please reseal any opened boxes. 

  • Exchanges are free as long as they are requested within the 60 days of receiving the product.
  • The customer will be responsible for covering the price difference if exchanging for a higher-priced product.
  •  Customers are responsible for shipping fees and a restocking fee may be applied.
  • Refunds will be processed upon the receipt of the Timberchic and applied to your payment method you used to purchase within 3-5 business days.